We're Here to Help, Every Step of the Way
At Safiri by Citrus, we believe that clear communication is key to a smart, safe, and seamless experience. Whether you have questions, need technical assistance, or want to share your feedback, our dedicated support team is ready to assist you. Explore our comprehensive support channels below and reach out with confidence.
Fill out our simple contact form for any inquiries, support requests, or feedback:
Send your support requests to support@citruslabs.co.ke. We are committed to responding within 24 hours.
Call us at +254 112 400 000 during our support hours: Monday to Friday, 8 AM – 5 PM EAT.
Create a new support ticket or track an existing one through our online portal.
Visit our Help Center for interactive tutorials, FAQs, and troubleshooting guides to get instant answers.
Visit Help CenterHave a question about our services or need more information? We're here to help.
For detailed information about our platform and its features, please email us at info@citruslabs.co.ke or use the contact form above.
Learn more about how Safiri by Citrus can transform school transportation. Reach out to request product demos, brochures, and in-depth details about our innovative web app.
Interested in collaborating with us? Contact our partnerships team at partners@citruslabs.co.ke to discuss opportunities and learn how you can join the Safiri by Citrus network.
Your insights help us improve our services and platform.
Share your ideas and suggestions through our online suggestion box to help enhance our platform.
Tell us about your experience with Safiri by Citrus by submitting your feedback directly on our feedback page. We review every comment to drive continuous improvement.
Looking for a specific feature? Submit your request through our dedicated feature request form, and we'll consider it for future updates.
If you're a school administrator or educator seeking specific information on integrating Safiri by Citrus into your institution, we're here to support you.
For questions regarding school partnerships, transport logistics, or integration details, contact our school support team at schoolsupport@citruslabs.co.ke.
Use our interactive School Finder tool on the website to locate partner schools in your area and explore the transport services they offer.
Find SchoolsFor comprehensive details on route schedules, safety protocols, and transport options for schools, visit our School Transport Information section or reach out to our school liaison.
Transport InfoFor sales, media, and onboarding information, our business team is ready to assist.
Contact our sales team at sales@citruslabs.co.ke for detailed information on pricing, subscription plans, and partnership opportunities.
Interested in bringing Safiri by Citrus to your school? Email our onboarding specialists at onboarding@citruslabs.co.ke for a step-by-step guide and personalized consultation.
For press and media inquiries, please reach out to our communications team at media@citruslabs.co.ke.
Find answers to common questions about our support process:
We strive to respond to all inquiries within 24 hours during business days. For urgent matters, please call our customer support line or mark your email as "URGENT" in the subject line.
To help us assist you more efficiently, please include:
Our support ticket system allows you to submit, track, and manage your support requests in one place. After submitting a ticket, you'll receive a confirmation email with a unique ticket number. You can use this number to check the status of your request at any time through our online portal. Our support team will update the ticket with responses and resolution steps, keeping you informed throughout the process.
For urgent issues requiring immediate attention:
Our team prioritizes urgent issues and will respond as quickly as possible.
Our typical response times are:
These times may vary depending on the complexity of the issue and current support volume.
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